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Agreement of terms :

Please read the following terms and conditions carefully as they contain the legal terms and conditions of the agreement. These terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Orbbec 3D Tech. Intl. Inc. You agree that by accessing the site, you have read, understood, and agreed to be bounced by all these Terms and Conditions.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Orbbec 3D Tech. Intl. Inc., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy and Secure

We keep your personal information private and secure. When you make a purchase from Orbbec 3D Tech. Intl. Inc, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Orbbec 3D Tech. Intl. Inc is not responsible for the actions of third parties.

Payment Method (Credit Cards)

We accept credit cards as a form of payment. the information will be saved on Third Party's Payment Processor.There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be charged during check out.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Orbbec 3D Tech. Intl. Inc reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. 

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship within 5 business days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Shipping Policy

Shipping Time -- Most orders will ship within 5 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

If you have questions about the shipping process, please contact the Orbbec office: 

info@orbbec3d.com or (248) 284-4673

Customs, Duties & Taxes 

Our accounting will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Orbbec 3D Tech. Intl. Inc holds a presence. For orders shipped to other areas in United States, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Orbbec 3D has no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The recipient is the importer of record and must comply with all laws and regulations of the destination country.


Return and Exchange Policy

Customers understand that the purchase and use is at their own risk and that we provide products on an "AS IS" basis. Customers assume the entire risk as to the product quality and performance. Should the performance prove insufficient for the project, or the product is damaged in the R&D process, customers assume the entire cost. (All sales are final) 

A 15% restocking fee may apply at the sole discretion of Orbbec 3D within 30 calendar days if product is non-defective, in missing accessory condition. Damaged items are not eligible for return.

Any return or exchange request received after 30 days will not be approved as the product is no longer eligible for return or exchange.

Customers are responsible for the return or exchange shipping charges.

The refund will be the merchandise total price with applicable sales tax from the original order (restocking fee will be deducted if apply).

However, we will gladly accept the return for a replacement unit or a full refund if the product is defective due to manufacturing, evaluated at the sole discretion of Orbbec 3D. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Prices are subjected to change without prior notice.

Shopping Cart Help

This online store is powered by NETSUITE ECOMMEMCE SOLUTION. The  NETSUITE ECOMMEMCE SOLUTION provides the means to power this Orbbec 3D Tech. Intl. Inc but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of Orbbec 3D Tech. Intl. Inc and has no direct ties to NETSUITE ECOMMEMCE SOLUTION as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Orbbec 3D Tech. Intl. Inc shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Orbbec 3D Tech. Intl. Inc shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Orbbec 3D Tech. Intl. Inc will issue a refund to your card in the amount of the incorrect price



This site may contain links to other sites on the internet that are owned and operated by third parties. You acknowledge that Orbbec 3D Tech. Intl. Inc. is not responsible for the operation of, or content located on or throughout any such site.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Orbbec 3D Tech. Intl. Inc. reserves the right to make changes to this site and these conditions at any tiime.