Orbbec 3D Return and Exchange Policy
Customers understand that the purchase and use is at their own risk and that we provide products on an "AS IS" basis. Customers assume the entire risk as to the product quality and performance. Should the performance prove insufficient for the project, or the product is damaged in the R&D process, customers assume the entire cost (All sales are final). A 15% restocking fee may apply, at the sole discretion of Orbbec 3D, within 30 calendar days if product is non-defective, has no missing pieces, and is in pristine condition. Damaged items are not eligible for return. Any return or exchange received after 30 days will not be approved as the product is no longer eligible for return or exchange.
Customers are responsible for the return or exchange shipping charges. The refund will be the merchandise total price with applicable sales tax from the original order (restocking fee will be deducted if applicable). Orbbec will gladly replace a unit or provide a full refund if the product is found defective due to manufacturing, evaluated at the sole discretion of Orbbec 3D. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Prices are subject to change without prior notice.